About us
The price comes before the wrench
Who we are, how we work and why this company is set up the way it is.
The price comes before the wrench
Plumbing has a trust problem and we run the company as the answer to it: the price is agreed before work starts, the van carries the common parts so most jobs finish in one visit, and the work area is left cleaner than we found it.
Emergencies are answered by a person, not a menu, at any hour. A burst pipe at 2am is exactly the moment you learn what a plumber is made of.
At a glance
- 20min average emergency response
- 90% jobs done in one visit
- 12mo workmanship guarantee
- 0 call-out fee with repairs
WHAT WE HOLD TO
How we work
Price first, always
The number is agreed before the work starts, every time.
Stocked vans
Carrying the common parts is why one visit is usually enough.
Explain the cause
You get told why it failed, not just that it did.
Clean boots
Dust sheets down, mess gone, every job.
How we got here
Call
A person answers, asks the right questions, and books a slot.
Quote
On site, the fix is explained and priced before anything starts.
Fix
Done once, tested, and the old parts shown to you.
Guarantee
Twelve months on workmanship, in writing on the invoice.
THE TEAM
The people you will deal with
Team member name
Owner and lead plumber
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Team member name
Heating engineer
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Team member name
Second plumber
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Team member name
Office manager
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Send us a message
Use the details below, or send a message and someone will come back to you. Tell us a little about what you need so the reply is useful.
- Your phone number
- Your email address
- Your street address
What happens next
- We read every message ourselves
- You get a reply within one working day
- If we are not the right fit, we will say so